Issue on Unintended Payment Transactions[UPDATE ON MAY 16, 2019]

UPDATE ON MAY 16, 2019
Thank you for your membership to the DDT Official Website.

Regarding the situation in which certain members have been incorrectly charged for the month of May that we had announced earlier this Month, we have completed the following:
<ul>
<li>Cancellations of members that were supposed to, but had not been correctly cancelled</li>
<li>Processing refunds to those that had been incorrectly charged</li>
</ul>
*The actual date of the refund to users will vary depending on the credit card company, but it is expected to be completed within two months at the latest. Please check your invoices, etc. to see if the refund has been completed.

Again, we apologize for the inconveniences that have been caused through this situation; we will continue to improve our services to ensure that similar issues do not arise again.

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UPDATE ON MAY 14, 2019
Thank you for your membership to the DDT Official Website.

Regarding the situation in which certain members have been incorrectly charged for the month of May that we had announced earlier this Month, we have identified the source of this issue to be that certain payment methods (through au and credit cards) had not been cancelled on the payment end of the system when executing the systems procedures for membership cancellations.

Membership cancellations and refunds are being processed; all cancellations are expected to be completed in two days, and requests for processing refunds have been made to the payment agencies.

We thank you in advance for you patience on this matter, and again we apologize for any inconveniences the situation may have caused.

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POSTED ON MAY 9, 2019
Thank you for your membership to the DDT Official Website.

Regarding the unification of membership tiers to the UNIVERSE membership, we have identified a situation in which certain members have been incorrectly charged for the month of May. This affected some Silver and Platinum members that had their memberships cancelled during the upgrade that took place from 15:00 April 30 due to their choice to not change their membership to Gold prior to the unification

We have currently identified that the members that are affected are those that satisfy all of the following:
<ul>
<li>Former Silver and Platinum Members</li>
<li>Those that had not cancelled their membership or transferred them to Gold by April 30</li>
<li>Those that used credit cards or au Kantan Kessai carrier payments as their form of payment</li>
</ul>

We are currently investigating the cause of this issue.

For those affected, we will process the return of your money as well as the cancellation of your membership, and will notify those affected via email on the progress; members do not need to take any action themselves.

We apologize for any inconveniences the situation may have caused.
The cause of the issue will be looked into, and a progress update will be posted on this website at a later timing.

We thank you in advance for your patience on this matter.